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Trusted Contributor.
Trusted Contributor.
148 views

SM login issues

Dear All,

Good evening,

Hope you all doing well.

Kindly find the screenshot, can any please help us to understand why we are facing this issue? also till thursday it was working fine, please help me to understand why all of sudden am facing issue to login to the tool?

Thanks in advance for all support and suggestions.

 

Regards,

Ranjitha

Ranjitha_S_0-1579692491036.png

 

 

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4 Replies
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Acclaimed Contributor.
Acclaimed Contributor.

Re: SM login issues

do you use single sign-on or not ?

did you look in log files (sm.log, tomcat if you use it,...)?

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Micro Focus Expert
Micro Focus Expert

Re: SM login issues

1. Look in the  webtier sm.log: <tomcat>\sm.log (sometimes in the <tomcat>\bin\sm.log

2. Look in the SM RTE sm.log: <SM>\logs

If you're using SSL then look for any SSL errors. 

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Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

Re: SM login issues

try to connect using windows Client. Maybe it will work, that means that your web is not connected to the right server / port.

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Frequent Contributor.
Frequent Contributor.

Re: SM login issues

Check your database instance, if it is available.
If your database is in different server, then most likely, server was shutdown/restarted abnormally and database is not ready.
It can be one of the possibilities.
Regards,
Siddhartha
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