SM should automatically alert the responsible persons when a maintenance task is due
We are using Service Manager 9.61 and we are trying to configure notification for maintenance task.
Our point is that the tool should automatically alert/notify the responsible persons when a maintenance task is due or a scheduling conflict arises. The notify option is available for change tasks but not for scheduled maintenance tasks.
Can you please suggest any workaround for this. It will be highly appreciated.
Thank you in advance.