(SM) support tip: How to check if PDCP is installed in the system and if it is successfully enabled?
How to check if PDCP is installed in the system and if it is successfully enabled for all modules ?
Here is steps to check it:
1. For SM 9.40 and higher version, just need to check $G.pd.sd.enabled. (Please refer to http://h30499.www3.hp.com/t5/Service-Manager-Support-Customer/SM-Tip-How-to-check-codeless-or-classic-in-SM9-40/td-p/6754287#.VgNb_suqpBc)
2. For SM 9.3X, the $G.pd.sd.enabled doesn’t work.
You have to go to system administration->ongoing maintenance->content release->view content information to check if PDCP is installed and it’s version number.(Recommend to check KM00729515 to see if the PDCP version is compatible with SM App version)
3. Even if PDCP is installed, it doesn’t mean PDCP is enabled. Some customers don’t know it needs to run “enablepd” command to enable PD, or sometimes the “enablepd” command didn’t finish successfully for some reason.
4. Then we can check table Object in database manager.
If one module is successfully enabled, there will be a record whose name is like: (corresponding table name) _disabled_by_PDHD. (For example: incidents_disabled_by_PDHD)
If the PDCP is installed but one module is not successfully enabled, there will be a record whose name is like: (corresponding table name_for_pd4_tobe_used. (For example: incidents_for_pd4_tobe_used)