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Respected Contributor.
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SM951 Unable to chat from ess.do

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Hello,

I have configured collaboration and it works fine with index.do but from ess.do whnever i try to create a chat from the widget it errors out saying: "failed to create chat" attachment included.

In the chat service logs it gives the following error, is this error 500 to the chat server or to HPSM? Note it properly pulls the affected service and related tickets when i open the chat widget, butget the error when clicking on "start chat"

DEBUG [09:30:57.689] [dw-43] c.h.s.b.a.s.c.SecurityContextData - SecurityContextData(String) - start. Token is [usr=falcon].
DEBUG [09:30:57.689] [dw-43] c.h.s.b.a.s.c.SecurityContextData - SecurityContextData(String) - end
DEBUG [09:30:57.689] [dw-43] c.h.s.b.a.s.c.LWSSOSecurityContext - Token is validated and it is not expired. Create SecurityContextData from token [usr=falcon].
DEBUG [09:30:57.690] [dw-43] c.h.s.b.a.s.c.SecurityContextData - SecurityContextData(String) - start. Token is [usr=falcon].
DEBUG [09:30:57.690] [dw-43] c.h.s.b.a.s.c.SecurityContextData - SecurityContextData(String) - end
DEBUG [09:30:57.690] [dw-43] c.h.s.b.a.s.c.LWSSOSecurityContext - validate() - end. Ret [true]. RequestInfo is [RequestURL is [http://hpsm-vm.sand.companyabc.ca.local/api/chats/]; method [POST]; remoteAddress is [192.168.88.167]; sessionId [cic4b6ye891v1s3jc9gewjp8c]; RequestQuery is [EMPTY]; ].
DEBUG [09:30:57.690] [dw-43] c.h.s.b.a.g.i.HandlerInvoker - Completed invocation of com.hp.sw.bto.ast.security.lwsso.ws.handlers.LWSSOReceiverHandler
DEBUG [09:30:57.690] [dw-43] c.h.s.b.a.s.l.LWSSOValidationUtils - takeCareRestWebService(HttpServletRequest, HttpServletResponse) - end. Ret is [VALIDATION_PASSED]
DEBUG [09:30:57.690] [dw-43] c.h.s.b.a.s.l.LWSSOValidationUtils - validate(HttpServletRequest, HttpServletResponse) - end. Ret is [VALIDATION_PASSED]. RequestInfo is [RequestURL is [http://hpsm-vm.sand.companyabc.ca.local/api/chats/]; method [POST]; remoteAddress is [192.168.88.167]; sessionId [cic4b6ye891v1s3jc9gewjp8c]; RequestQuery is [EMPTY]; ].
DEBUG [09:30:57.691] [dw-43] o.e.j.s.ServletHandler - call filter io.dropwizard.jersey.filter.AllowedMethodsFilter-9596ce8
DEBUG [09:30:57.692] [dw-43] o.e.j.s.ServletHandler - call filter io.dropwizard.servlets.ThreadNameFilter-63c12e52
DEBUG [09:30:57.692] [dw-43 - POST /api/chats/] o.e.j.s.ServletHandler - call servlet io.dropwizard.jersey.setup.JerseyServletContainer-80bfdc6@2658f3bd==io.dropwizard.jersey.setup.JerseyServletContainer,1,true
DEBUG [09:30:57.748] [dw-43 - POST /api/chats/] o.e.j.s.HttpConnection - HttpConnection@4967fc79[SelectChannelEndPoint@76b532e5{/0:0:0:0:0:0:0:1:63645<->8088,Open,in,out,-,-,106/30000,HttpConnection@4967fc79}{io=0/0,kio=0,kro=1}][p=HttpParser{s=CONTENT,0 of 3672},g=HttpGenerator@169acdaa{s=START},c=HttpChannelOverHttp@31b1165d{r=2,c=false,a=DISPATCHED,uri=//hpsm-vm.sand.companyabc.ca.local/api/chats/}] parse HeapByteBuffer@37878e73[p=847,l=4519,c=8192,r=3672]={POST /api/chats/ ...ength: 3672\r\n\r\n<<<{"Contact":"falco... created"}]}]}}>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00} {}
DEBUG [09:30:57.763] [dw-43 - POST /api/chats/] o.e.j.h.HttpParser - parseNext s=CONTENT HeapByteBuffer@37878e73[p=847,l=4519,c=8192,r=3672]={POST /api/chats/ ...ength: 3672\r\n\r\n<<<{"Contact":"falco... created"}]}]}}>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00}
DEBUG [09:30:57.764] [dw-43 - POST /api/chats/] o.e.j.s.HttpChannel - HttpChannelOverHttp@31b1165d{r=2,c=false,a=DISPATCHED,uri=//hpsm-vm.sand.companyabc.ca.local/api/chats/} content Content@e92f773{HeapByteBufferR@400ec1b4[p=847,l=4519,c=8192,r=3672]={POST /api/chats/ ...ength: 3672\r\n\r\n<<<{"Contact":"falco... created"}]}]}}>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00}}
DEBUG [09:30:57.764] [dw-43 - POST /api/chats/] o.e.j.s.HttpInput - HttpInputOverHTTP@2491e33d[c=0,s=STREAM] addContent Content@e92f773{HeapByteBufferR@400ec1b4[p=847,l=4519,c=8192,r=3672]={POST /api/chats/ ...ength: 3672\r\n\r\n<<<{"Contact":"falco... created"}]}]}}>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00}}
DEBUG [09:30:57.764] [dw-43 - POST /api/chats/] o.e.j.h.HttpParser - CONTENT --> END
DEBUG [09:30:57.764] [dw-43 - POST /api/chats/] o.e.j.s.HttpChannel - HttpChannelOverHttp@31b1165d{r=2,c=false,a=DISPATCHED,uri=//hpsm-vm.sand.companyabc.ca.local/api/chats/} onRequestComplete
DEBUG [09:30:57.764] [dw-43 - POST /api/chats/] o.e.j.s.HttpInput - HttpInputOverHTTP@2491e33d[c=0,s=STREAM] addContent EOF
DEBUG [09:30:57.764] [dw-43 - POST /api/chats/] o.e.j.s.HttpConnection - HttpConnection@4967fc79[SelectChannelEndPoint@76b532e5{/0:0:0:0:0:0:0:1:63645<->8088,Open,in,out,-,-,140/30000,HttpConnection@4967fc79}{io=0/0,kio=0,kro=1}][p=HttpParser{s=END,3672 of 3672},g=HttpGenerator@169acdaa{s=START},c=HttpChannelOverHttp@31b1165d{r=2,c=false,a=DISPATCHED,uri=//hpsm-vm.sand.companyabc.ca.local/api/chats/}] parsed false HttpParser{s=END,3672 of 3672}
DEBUG [09:30:57.764] [dw-43 - POST /api/chats/] o.e.j.s.HttpInput - HttpInputOverHTTP@2491e33d[c=3672,s=STREAM] read 3672 from Content@e92f773{HeapByteBufferR@400ec1b4[p=4519,l=4519,c=8192,r=0]={POST /api/chats/ ... created"}]}]}}<<<>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00}}
DEBUG [09:30:57.766] [dw-43 - POST /api/chats/] o.e.j.s.HttpConnection - releaseRequestBuffer HttpConnection@4967fc79[SelectChannelEndPoint@76b532e5{/0:0:0:0:0:0:0:1:63645<->8088,Open,in,out,-,-,141/30000,HttpConnection@4967fc79}{io=0/0,kio=0,kro=1}][p=HttpParser{s=END,3672 of 3672},g=HttpGenerator@169acdaa{s=START},c=HttpChannelOverHttp@31b1165d{r=2,c=false,a=DISPATCHED,uri=//hpsm-vm.sand.companyabc.ca.local/api/chats/}]
DEBUG [09:30:57.766] [dw-43 - POST /api/chats/] o.e.j.s.HttpInput - HttpInputOverHTTP@2491e33d[c=3672,s=STREAM] consumed Content@e92f773{HeapByteBufferR@400ec1b4[p=4519,l=4519,c=8192,r=0]={POST /api/chats/ ... created"}]}]}}<<<>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00}}
DEBUG [09:30:57.782] [dw-43 - POST /api/chats/] o.a.h.c.p.RequestAddCookies - CookieSpec selected: ignoreCookies
DEBUG [09:30:57.782] [dw-43 - POST /api/chats/] o.a.h.c.p.RequestAuthCache - Auth cache not set in the context
DEBUG [09:30:57.784] [dw-43 - POST /api/chats/] c.c.m.h.InstrumentedHttpClientConnectionManager - Connection request: [route: {}->http://hpsm-vm.sand.companyabc.ca.local:13000][total kept alive: 0; route allocated: 0 of 1024; total allocated: 0 of 1024]
DEBUG [09:30:57.784] [dw-43 - POST /api/chats/] c.c.m.h.InstrumentedHttpClientConnectionManager - Connection leased: [id: 11][route: {}->http://hpsm-vm.sand.companyabc.ca.local:13000][total kept alive: 0; route allocated: 1 of 1024; total allocated: 1 of 1024]
DEBUG [09:30:57.784] [dw-43 - POST /api/chats/] o.a.h.i.e.MainClientExec - Opening connection {}->http://hpsm-vm.sand.companyabc.ca.local:13000
DEBUG [09:30:57.785] [dw-43 - POST /api/chats/] o.a.h.i.c.DefaultHttpClientConnectionOperator - Connecting to hpsm-vm.sand.companyabc.ca.local/192.168.88.106:13000
DEBUG [09:30:57.785] [dw-43 - POST /api/chats/] o.a.h.i.c.DefaultHttpClientConnectionOperator - Connection established 192.168.88.106:63649<->192.168.88.106:13000
DEBUG [09:30:57.785] [dw-43 - POST /api/chats/] o.a.h.i.c.DefaultManagedHttpClientConnection - http-outgoing-11: set socket timeout to 30000
DEBUG [09:30:57.785] [dw-43 - POST /api/chats/] o.a.h.i.e.MainClientExec - Executing request POST /SM/9/rest/sdchatutils/ HTTP/1.1
DEBUG [09:30:57.785] [dw-43 - POST /api/chats/] o.a.h.i.e.MainClientExec - Proxy auth state: UNCHALLENGED
DEBUG [09:30:57.787] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> POST /SM/9/rest/sdchatutils/ HTTP/1.1
DEBUG [09:30:57.788] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> Accept: application/json
DEBUG [09:30:57.788] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> Content-Type: application/json
DEBUG [09:30:57.788] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> Authorization: Basic ZmFsY29uOnBhc3N3b3Jk
DEBUG [09:30:57.788] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> Transfer-Encoding: chunked
DEBUG [09:30:57.788] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> Host: hpsm-vm.sand.companyabc.ca.local:13000
DEBUG [09:30:57.788] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> Connection: Keep-Alive
DEBUG [09:30:57.788] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 >> User-Agent: ChatService (chatsvc)
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "POST /SM/9/rest/sdchatutils/ HTTP/1.1[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "Accept: application/json[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "Content-Type: application/json[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "Authorization: Basic ZmFsY29uOnBhc3N3b3Jk[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "Transfer-Encoding: chunked[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "Host: hpsm-vm.sand.companyabc.ca.local:13000[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "Connection: Keep-Alive[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "User-Agent: ChatService (chatsvc)[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "57[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "{"SdChatUtil":{"Action":"GetAvailableChatRequest","Parameter":"{\"user\":\"falcon\"}"}}[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "0[\r][\n]"
DEBUG [09:30:57.790] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 >> "[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "HTTP/1.1 200 OK[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "Server: Apache-Coyote/1.1[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "X-Content-Type-Options: nosniff[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "Keep-Alive: timeout=1200000, max=1000[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "Connection: Keep-Alive[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "Content-Type: application/json;charset=utf-8[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "Content-Length: 266[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "Date: Tue, 02 May 2017 13:30:57 GMT[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "[\r][\n]"
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << HTTP/1.1 200 OK
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << Server: Apache-Coyote/1.1
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << X-Content-Type-Options: nosniff
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << Keep-Alive: timeout=1200000, max=1000
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << Connection: Keep-Alive
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << Content-Type: application/json;charset=utf-8
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << Content-Length: 266
DEBUG [09:30:57.989] [dw-43 - POST /api/chats/] o.a.h.headers - http-outgoing-11 << Date: Tue, 02 May 2017 13:30:57 GMT
DEBUG [09:30:57.990] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "{[\n]"
DEBUG [09:30:57.990] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << " "Messages": [],[\n]"
DEBUG [09:30:57.990] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << " "ReturnCode": 0,[\n]"
DEBUG [09:30:57.990] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << " "SdChatUtil": {"Result": "{\"refId\":\"SDC10009\",\"description\":\"asdasdasd\",\"assignee\":\"\",\"phase\":\"Logged\",\"node\":\"Service Desk\",\"openTime\":\"2017-05-01T17:27:45Z\",\"botId\":null,\"chatRequestId\":null}"}[\n]"
DEBUG [09:30:57.990] [dw-43 - POST /api/chats/] o.a.h.wire - http-outgoing-11 << "}"
DEBUG [09:30:57.995] [dw-43 - POST /api/chats/] o.a.h.i.c.DefaultManagedHttpClientConnection - http-outgoing-11: Close connection
DEBUG [09:30:57.995] [dw-43 - POST /api/chats/] o.a.h.i.e.MainClientExec - Connection discarded
DEBUG [09:30:57.995] [dw-43 - POST /api/chats/] c.c.m.h.InstrumentedHttpClientConnectionManager - Connection released: [id: 11][route: {}->http://hpsm-vm.sand.companyabc.ca.local:13000][total kept alive: 0; route allocated: 0 of 1024; total allocated: 0 of 1024]
DEBUG [09:30:57.996] [dw-43 - POST /api/chats/] c.h.o.s.c.c.u.ChatUtility - ChatUtility.getLiveChat('falcon') - 227ms
DEBUG [09:30:57.998] [dw-43 - POST /api/chats/] o.e.j.s.HttpChannel - Commit HTTP/1.1{s=500,h=3} to HttpChannelOverHttp@31b1165d{r=2,c=true,a=DISPATCHED,uri=//hpsm-vm.sand.companyabc.ca.local/api/chats/}
DEBUG [09:30:57.998] [dw-43 - POST /api/chats/] o.e.j.s.HttpConnection - org.eclipse.jetty.server.HttpConnection$SendCallback@6ca0e095[PROCESSING][i=HTTP/1.1{s=500,h=3},cb=org.eclipse.jetty.server.HttpChannel$CommitCallback@2eb6326] generate: NEED_HEADER (null,[p=0,l=236,c=8192,r=236],true)@START
DEBUG [09:30:57.998] [dw-43 - POST /api/chats/] o.e.j.s.HttpConnection - org.eclipse.jetty.server.HttpConnection$SendCallback@6ca0e095[PROCESSING][i=HTTP/1.1{s=500,h=3},cb=org.eclipse.jetty.server.HttpChannel$CommitCallback@2eb6326] generate: FLUSH ([p=0,l=128,c=8192,r=128],[p=0,l=236,c=8192,r=236],true)@COMPLETING
DEBUG [09:30:57.999] [dw-43 - POST /api/chats/] o.e.j.i.WriteFlusher - write: WriteFlusher@5b919125{IDLE} [HeapByteBuffer@37878e73[p=0,l=128,c=8192,r=128]={<<<HTTP/1.1 500 Inte...Length: 236\r\n\r\n>>>lication/json;cha...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00},HeapByteBuffer@1bdb3567[p=0,l=236,c=8192,r=236]={<<<{"status":500,"co...lready exists"}>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00}]
DEBUG [09:30:57.999] [dw-43 - POST /api/chats/] o.e.j.i.WriteFlusher - update WriteFlusher@5b919125{WRITING}:IDLE-->WRITING
DEBUG [09:30:57.999] [dw-43 - POST /api/chats/] o.e.j.i.ChannelEndPoint - flushed 364 SelectChannelEndPoint@76b532e5{/0:0:0:0:0:0:0:1:63645<->8088,Open,in,out,-,W,375/30000,HttpConnection@4967fc79}{io=0/0,kio=0,kro=1}
DEBUG [09:30:57.999] [dw-43 - POST /api/chats/] o.e.j.i.WriteFlusher - Flushed=true 128/128+1 WriteFlusher@5b919125{WRITING}
DEBUG [09:30:57.999] [dw-43 - POST /api/chats/] o.e.j.i.WriteFlusher - update WriteFlusher@5b919125{IDLE}:WRITING-->IDLE
DEBUG [09:30:57.999] [dw-43 - POST /api/chats/] o.e.j.s.HttpConnection - org.eclipse.jetty.server.HttpConnection$SendCallback@6ca0e095[PROCESSING][i=HTTP/1.1{s=500,h=3},cb=org.eclipse.jetty.server.HttpChannel$CommitCallback@2eb6326] generate: DONE ([p=128,l=128,c=8192,r=0],[p=236,l=236,c=8192,r=0],true)@END
DEBUG [09:30:58.001] [dw-43] c.h.s.b.a.s.l.LWSSOFilter - doFilter(ServletRequest, ServletResponse, FilterChain) - end: securityContext is [com.hp.sw.bto.ast.security.context.LWSSOSecurityContext@67d9b5cf [lwt=tme=1493731835335&ver=1.0&dmn=.sand.companyabc.ca.local&exp=50&c_i=http://hpsm-vm.sand.companyabc.ca.local/sm951/ess.do>sdt=usr=falcon].], httpServletRequest is [Request(POST //hpsm-vm.sand.companyabc.ca.local/api/chats/)@526357e2], httpServletResponse is [com.hp.ov.sm.chat.chatservice.auth.lwsso.HackCookieResponseWrapper@28320f0e]. RequestInfo is [RequestURL is [http://hpsm-vm.sand.companyabc.ca.local/api/chats/]; method [POST]; remoteAddress is [192.168.88.167]; sessionId [cic4b6ye891v1s3jc9gewjp8c]; RequestQuery is [EMPTY]; ].
DEBUG [09:30:58.002] [dw-43] o.e.j.s.Server - RESPONSE for /api/chats/ h=true
500 Internal Server Error
Date: Tue, 02 May 2017 13:30:57 GMT
Content-Length: 236
Content-Type: application/json


DEBUG [09:30:58.003] [dw-43] o.e.j.s.HttpChannelState - HttpChannelState@4789867d{s=DISPATCHED a=NOT_ASYNC i=true r=!P!U w=false} unhandle DISPATCHED
DEBUG [09:30:58.003] [dw-43] o.e.j.s.HttpChannel - HttpChannelOverHttp@31b1165d{r=2,c=true,a=COMPLETING,uri=//hpsm-vm.sand.companyabc.ca.local/api/chats/} action COMPLETE
DEBUG [09:30:58.003] [dw-43] o.e.j.h.HttpParser - reset HttpParser{s=END,3672 of 3672}
DEBUG [09:30:58.003] [dw-43] o.e.j.h.HttpParser - END --> START

esschat.png

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Respected Contributor.
Respected Contributor.

Re: SM951 Unable to chat from ess.do

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Well i have fixed the chat error but now a more simple question, how do i accept the chat? the Record in the logging phase isnt active and i cant hit accept.

n/m figured it out, the operator has to belong to the Service Desk assignment group

chat_accept.png

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Acclaimed Contributor.
Acclaimed Contributor.

Re: SM951 Unable to chat from ess.do

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Hi peterkas,

hope you are doing fine.

Root cause

Some related processes still exist.

Solution

Check the openfire.exe process, the LyncAgent.exe process, and the Lync.exe process in Windows Task Manager when restarting the Openfire chat server. If these processes still exist after the Openfire service is stopped, you must end these processes manually before starting the Openfire chat server.

Note

The LyncAgent.exe process and the Lync.exe process exist only when you have integrated Collaboration with Microsoft Skype for Business.

Carlos Villalobos R
Customer Support Engineer
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Re: SM951 Unable to chat from ess.do

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Stopped the chat server, checked for the services, they were not running, started the chat server, same error.

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Re: SM951 Unable to chat from ess.do

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Hi,

is it http or https deployment?

Carlos Villalobos R
Customer Support Engineer
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If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
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Re: SM951 Unable to chat from ess.do

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HTTP Deployment.

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Re: SM951 Unable to chat from ess.do

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can you attach a screenshot from  System Administration > Ongoing Maintenance > Collaboration > Configuration

Carlos Villalobos R
Customer Support Engineer
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If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
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Re: SM951 Unable to chat from ess.do

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colab.png

Like I said the chat does work within index.do, just not ess.do

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Re: SM951 Unable to chat from ess.do

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Well i have fixed the chat error but now a more simple question, how do i accept the chat? the Record in the logging phase isnt active and i cant hit accept.

n/m figured it out, the operator has to belong to the Service Desk assignment group

chat_accept.png

View solution in original post

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Re: SM951 Unable to chat from ess.do

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Hi,

I have exactly the same issue like you. Could you please tell me how to resolve this ? I'm using HTTP deployment too

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Re: SM951 Unable to chat from ess.do

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Can you please share with us how you solved the problem with the chat in ess.do?

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Re: SM951 Unable to chat from ess.do

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Sorry been a while now, can't remember, it may have been the LWSSO string, it was a real mess.
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