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Captain Captain
Captain
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SMA-SM (SMAX portal) can't disable "activate mobile app"

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SMA-SM 2020.08 (SMAX portal) to Service Manager 9.52. The SMAX page and setting for Service Portal Settings, Feature Settings, there is a box to Enable mobile app (on/off). This feature setting is not available in the SMA-SM portal configuration page. Are we looking in the wrong place? This customer will not have mobile access enabled until they move to native SMAX, and want this hidden/removed. Support said this is not possible on SMA-SM.

Any options for this? 

 

1 Solution

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Captain
Captain

It is done very, very similarly to the instructions for Disable Service Portal Survey found here:  https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2020.08/DisableServeyClassicSM 

The steps to hide “Active mobile app” from side bar.

1. In Postman, send a POST request with the following settings:

URL: https://<host>:<port>/auth/authentication-endpoint/authenticate/login?TENANTID=<tenant-id> Select format as JSON and add the user name and password of tenant admin under the Body tab. Here is an example: {“login”:”**PERSONAL INFORMATION REMOVED**”,”password”:”Password1”}

2. Click Send, you will find that your request now received the authentication token under response body. Here is an example of the token: oNY4MpMuxV4FVPQxq7JGwpTQer6Es6_umMk_tDmau18MmiNA5mmCpqA09Zdm3eB_zfNS C-w-DHCXoySi72HdDvKF2rjXhGVGjj1kF5dArvMkqhjnQ_XIUp53jOhXHKIx1kTwFSkQhqk3mgFHARXsuLqMI1MCKIp_ynNFc0tYzQvEUs 4gjiP3QmGjVDbxk4yfUES_eiA_91mcW9xBcZ3UEkJFIcWsMjM9GJDMEoHdjRMmWiMOEFAU8pbEVx Ug7L

 

Next, send a PUT request in Postman with the following settings:

URL: https://<host>:<port>/rest/<tenant-id>/common-settings/setting/ENABLE_MOBILE

Headers

a) Add a Cookie header and set the value as LWSSO_COOKIE_KEY=%token% Be sure to replace %token% with the authentication token you received in step 2.

b) Add a Content-Type header and set the value as application/json

 

Body: {"value": false}

 

Click Send.

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2 Replies
Captain
Captain

It is done very, very similarly to the instructions for Disable Service Portal Survey found here:  https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2020.08/DisableServeyClassicSM 

The steps to hide “Active mobile app” from side bar.

1. In Postman, send a POST request with the following settings:

URL: https://<host>:<port>/auth/authentication-endpoint/authenticate/login?TENANTID=<tenant-id> Select format as JSON and add the user name and password of tenant admin under the Body tab. Here is an example: {“login”:”**PERSONAL INFORMATION REMOVED**”,”password”:”Password1”}

2. Click Send, you will find that your request now received the authentication token under response body. Here is an example of the token: oNY4MpMuxV4FVPQxq7JGwpTQer6Es6_umMk_tDmau18MmiNA5mmCpqA09Zdm3eB_zfNS C-w-DHCXoySi72HdDvKF2rjXhGVGjj1kF5dArvMkqhjnQ_XIUp53jOhXHKIx1kTwFSkQhqk3mgFHARXsuLqMI1MCKIp_ynNFc0tYzQvEUs 4gjiP3QmGjVDbxk4yfUES_eiA_91mcW9xBcZ3UEkJFIcWsMjM9GJDMEoHdjRMmWiMOEFAU8pbEVx Ug7L

 

Next, send a PUT request in Postman with the following settings:

URL: https://<host>:<port>/rest/<tenant-id>/common-settings/setting/ENABLE_MOBILE

Headers

a) Add a Cookie header and set the value as LWSSO_COOKIE_KEY=%token% Be sure to replace %token% with the authentication token you received in step 2.

b) Add a Content-Type header and set the value as application/json

 

Body: {"value": false}

 

Click Send.

View solution in original post

Captain Captain
Captain
Awesome thank you! Seems very odd that a) it can't use the same GUI features as SMAX and b) this isn't documented/searchable.
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