SMA-SM (SMAX portal) can't disable "activate mobile app"

[MalcolmBell]

SMA-SM 2020.08 (SMAX portal) to Service Manager 9.52. The SMAX page and setting for Service Portal Settings, Feature Settings, there is a box to Enable mobile app (on/off). This feature setting is not available in the SMA-SM portal configuration page. Are we looking in the wrong place? This customer will not have mobile access enabled until they move to native SMAX, and want this hidden/removed. Support said this is not possible on SMA-SM.

Any options for this? 

[bnelson419 · Accepted solution]

It is done very, very similarly to the instructions for Disable Service Portal Survey found here:  https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2020.08/DisableServeyClassicSM 

The steps to hide “Active mobile app” from side bar.

1. In Postman, send a POST request with the following settings:

URL: https://<host>:<port>/auth/authentication-endpoint/authenticate/login?TENANTID=<tenant-id> Select format as JSON and add the user name and password of tenant admin under the Body tab. Here is an example: {“login”:”**PERSONAL INFORMATION REMOVED**”,”password”:”Password1”}

2. Click Send, you will find that your request now received the authentication token under response body. Here is an example of the token: oNY4MpMuxV4FVPQxq7JGwpTQer6Es6_umMk_tDmau18MmiNA5mmCpqA09Zdm3eB_zfNS C-w-DHCXoySi72HdDvKF2rjXhGVGjj1kF5dArvMkqhjnQ_XIUp53jOhXHKIx1kTwFSkQhqk3mgFHARXsuLqMI1MCKIp_ynNFc0tYzQvEUs 4gjiP3QmGjVDbxk4yfUES_eiA_91mcW9xBcZ3UEkJFIcWsMjM9GJDMEoHdjRMmWiMOEFAU8pbEVx Ug7L

Next, send a PUT request in Postman with the following settings:

URL: https://<host>:<port>/rest/<tenant-id>/common-settings/setting/ENABLE_MOBILE

Headers

a) Add a Cookie header and set the value as LWSSO_COOKIE_KEY=%token% Be sure to replace %token% with the authentication token you received in step 2.

b) Add a Content-Type header and set the value as application/json

Body: {"value": false}

Click Send.

[MalcolmBell]

Awesome thank you! Seems very odd that a) it can't use the same GUI features as SMAX and b) this isn't documented/searchable.