Absent Member.. deepsm Absent Member..
Absent Member..
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SOAP Fault Occured:Server is running low memory

Hi Experts!!!!

 

I am using HP Service manager 7.11 in windows server  2003.

 

In between i am getting error like Server is running on low memory.,

 

i am not able to understand the issue ..after restarting the services server will start working ...

 

and same error i am getting again after some time ...

 

what should i do to resolve this issue....

Thanks,

Deepesh
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24 Replies
Absent Member.. deepsm Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

can anybudy guide....it is urgent.....

 

 

please help....

 

Thanks,

Deepesh
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Absent Member.. tprovin Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

You are probably going to need to provide more information regarding your environment setup. Also if you search the forums, there have been multiple posts regarding this. Doesn't look like there is any definite answer, but they may give you ideas on things to try, or at least a place to start.
Thanks,

Tim
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Absent Member.. deepsm Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

thanks for reply Tim,

 

I think i have got the solution for the issue ...Issue was with the loadbalancing....

 

thanks 

 

deepsm

 

Thanks,

Deepesh
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Absent Member.. deepsm Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

Hiii Tim,

 

seems like loadbalancing didn't resolved the issue...what else i can check further for this error...

 

 

i am using vertical enviornment and using loadbalancing with 5 servelet as well and shared memory 192000000 for 200 named and 40 float user.

 

 

Thanks,

Deepesh
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Absent Member.. ZiggyPopp Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

have you tried specifying the amount of memory to use for each servlet? 

For example: 

sm -loadBalancer -httpPort:13080 -JVMOption0:-Xms1G -JVMOption1:-Xmx1G -JVMOption2:-Xrs -JVMOption3:-XX:+HeapDumpOnOutOfMemoryError'

 

Additionally, we had very similar problems with a vertical implementation.  There was a memory leak some where in the setup.  We've not seen the issue since switching to horizontal, but it is possible that we applied a patch that resolved the issue too.

 

Best of luck,

Tim

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Absent Member.. deepsm Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

Hiii Ziggypop,

 

 

and what are those parameters are called -JVMOption2:-Xrs -JVMOption3:-XX:+HeapDumpOnOutOfMemoryError' ...can it resolve the issue.......

 

regards

 

deepsm

Thanks,

Deepesh
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Absent Member.. Fong Nian Tse Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

One of my user having this issue but weird thing is only happen on One single user PC.
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Absent Member.. hansmaulwurf Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

Hi deepsm,

 

have you solved the issue?

 

We had the same problem andsolved it by adapting RAM to the amount of servlets running (2GB per servlet + system memory) and reducing the threadsperprocess to 35 (on Windows System).

 

Additionally we started one servlet just for interface connections to seperate user from system services. We did it by running one servlet in debug mode and configuring all services connecting to sm to connect to this servlet.

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ramesh9 Acclaimed Contributor.
Acclaimed Contributor.

Re: SOAP Fault Occured:Server is running low memory

This problem allways happens when SM is installed on Windows servers.

 

Please configure additional option in sm.cfg for each servlet,

 

    -JVMOption2:+UseParallelOldGC

 

This releases JVM Heapspace which is not used and recycles them for further use.

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Absent Member.. deepsm Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

Thanks ramesh for reply,

 

In  -JVMOption2:+UseParallelOldGC

 

 

what is the UseParallelOldGC....i have to apply some value or same like this...

 

thanks 

 

deepsm


Thanks,

Deepesh
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ramesh9 Acclaimed Contributor.
Acclaimed Contributor.

Re: SOAP Fault Occured:Server is running low memory

It is used to release unused heap/java memory occupied by SM servlet.

 

You can apply it directly in sm.cfg for each SM listener servlet(including scautolistener listener port).

 

If you want to put it in sm.ini just add following,

 

JVMOption2:+UseParallelOldGC

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Absent Member.. Thomas Peng Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

Hi all,

 

I also faced the same error "SOAP Fault occurred: Server is running low on memory try again." when starting the Windows Client. We have to restart the SM Server service in order to solve this issue temporarily because this issue will happen once in a while.

 

May I know anyone faced this issue as well? Currently we are using SM9.21 in our environment.

 

Please advise.

 

Thanks.

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Absent Member.. Sanzz Absent Member..
Absent Member..

Re: SOAP Fault Occured:Server is running low memory

Hi Thomas,

Please try with the JVM parameters in ini & cfg files as suggested above and you can get these from Help files also.

Can you share ini & cfg files here?


HTH
Sanzz...
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Absent Member.. oelalfy Absent Member..
Absent Member..

Re: SOAP Fault Occurred:Server is running low memory

I have this problem for a year now when I added the JVM parameters the frequency decrease but still sometimes the low memory appear.

 

But as far as I went with the support I have nothing to be done rather than putting these parameters.

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