Micro Focus Expert
Micro Focus Expert
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(SP/Propel) Support Tip: How to Make Sure KM document purged from SM are not visible in Propel

Steps to replicate the issue

1.1. make sure all Knowledge Management (KM) document are searchable in Propel

1.2. Stop Knowledge Management (KM) service on Service Manager.

1.3. Purge all KM document from table kmdocument in Service Manager.

1.4. Start Knowledge Management (KM) service on Service Manager.

1.5 Run Full index in Service Manager by below steps

Knowledge Management -> Administration -> Environment, check the SRC checkbox, select a Search Server Name and hit the button Full Reindex

Knowledge Management ->Configuration->Knowledgebases->Select Knowledge_library and run full index

1.6. Check in Service Manager and not KM document is seen which is ok.

1.7 Check in propel and KM document are still visible.

Solution

Go to the path /opt/hp/propel/search and run the command

java -jar /opt/hp/propel/search/lib/search.jar idol search.yml init

This will fix the issue.

The above command will do a initialization  of the IDOL indexes.

When you delete an KM article, this will trigger SM triggers to clean the SOLR indexes and Propel IDOL indexes but a purge will not trigger the indexes. So you need to run above command.

Also after running the above command, we can do the below steps just to make sure it do not have any affect when I put the document back.

1.1 I put the purge document back to kmdocument table.

1.2. Run Full index in Service Manager by below steps

Knowledge Management -> Administration-> Environment, check the SRC checkbox, select a Search Server Name and hit the button Full Reindex

Knowledge Management ->Configuration->Knowledgebases->Select Knowledge_library and run full index

1.3. Check in Service Manager and KM document is seen.

1.4. Check in propel and KM document are also seen.

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