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Absent Member.
Absent Member.
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SPARKS Expert Search

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I need to define the impact level in the expert search function in SPARKS,so I can look for cases with a certain impact. What is the field for this?

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Absent Member.
Absent Member.
Hi,
 
  You need to click in the impact field and then CTRL + H (for help) and you will see it.
 
field=initial.impact
HP Support
If you find that this or any post resolved your issue, please be sure
to mark it as an accepted solution.
Please also give kudo if you find it interesting 🙂

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Absent Member.
Absent Member.

Sorry,slang for the HP Service Manager

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Absent Member.
Absent Member.
Hi,
 
  You need to click in the impact field and then CTRL + H (for help) and you will see it.
 
field=initial.impact
HP Support
If you find that this or any post resolved your issue, please be sure
to mark it as an accepted solution.
Please also give kudo if you find it interesting 🙂

View solution in original post

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