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SRC Question: using the "More support" option, I need to make "Description" mandatory

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Dear folks,

Please see the enclosed document for more details.  In the SRC, when I can't find an existing option to describe my issue/service request, I have the option to submit an open request in which I describe in my own words what I need.  This is the "More Support" option. 

In here, the title field is mandatory, but not the description.  How do I make the description mandatory as well?

Best regards,

Ulises

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Frequent Contributor.
Frequent Contributor.

Re: SRC Question: using the "More support" option, I need to make "Description"

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Greetings.

There is an option to make this field mandatory in the SRC Tailoring. I think this field can be found in in the Support Checkout > Request Description, if it is not you need to locate this field, but the option is in the SRC Tailoring.

I hope this works for you.

Regards,

Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise

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Frequent Contributor.
Frequent Contributor.

Re: SRC Question: using the "More support" option, I need to make "Description"

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Greetings.

There is an option to make this field mandatory in the SRC Tailoring. I think this field can be found in in the Support Checkout > Request Description, if it is not you need to locate this field, but the option is in the SRC Tailoring.

I hope this works for you.

Regards,

Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation

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Outstanding Contributor.
Outstanding Contributor.

Re: SRC Question: using the "More support" option, I need to make "Description"

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Hello Ulises,

Go to Tailoring > SRC Tailoring

You will see 3 checkouts options, one is General Checkout, select it and click configure sections. Then you will see Request Description, select it and click Configure Fields.

Now you will see title and description, select description and click edit custom field.

You will see SRC Tailoring - Edit field. Click next. Second screen will show an option for mandatory. Select it and click next.

Finally click Finish button twice.

Now the setting is ready if SRC is up it's required to restart it for SRC to take the change.

Regards,

SM Support Engineer

Thank you for using the Micro Focus Community. If you find that this or any post resolves your issue, please be sure to mark it as an "accept as solution".
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Re: SRC Question: using the "More support" option, I need to make "Description"

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Thanks, this is what we were looking for and it was right under our nose.

Best regards,

Ulises

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