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SRC Service Item section Tailoring

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Hi Experts,

I am looking to add 'Requestor Full Name' on 'service Item ' section on the 'Service Catalog on SRC v9.41

Currently our contact name on SM is having just the employee ID. and I would like to show 'Contact Full Name' under , This request is for  label ( as highlighted in the screenshot ).

 image001.png

 

Please guide.

 

Thx

dev

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Acclaimed Contributor.. brav0 Acclaimed Contributor..
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Re: SRC Service Item section Tailoring

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Hi ,

Not really.

I made couple of changes. 

1) One is I changed the label 'This request is for' to 'This request is for (emp #ID)' 

Inorder to do this, you need to edit the file at

<src root>/resources/server/en/sm_content.properties 

2) Added a custom section on the 'Genera; Checkout' panel to capture 'Contact Name' and 'phone' number. 

 

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Luis_G_SM Super Contributor.
Super Contributor.

Re: SRC Service Item section Tailoring

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hello brav0

Thanks for contacting us.

For this, i recommend to check the SRC customization guide, on the section Tailoring best practice.

https://softwaresupport.softwaregrp.com/doc/KM01824637?fileName=SRC_Customization_Guide.pdf

Let us konw if this helps you.

BR!

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Acclaimed Contributor.. brav0 Acclaimed Contributor..
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Re: SRC Service Item section Tailoring

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i have gone through the customization / tailoring documents of SRC, mostly it says about customization of General Checkout panel, not the service items sections.

Is it possible to change the service items section ?. Please tell me which object / file i should be looking at to modify this section ?.

 

Thx

dev

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Kabelo Mabelane Contributor.
Contributor.

Re: SRC Service Item section Tailoring

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I am caught in the same issue currently. 

Wouldn't by any chance have managed to resolve the issue?

Your assistance will be appreciated.

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SandyAdmin Honored Contributor.
Honored Contributor.

Re: SRC Service Item section Tailoring

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Saw this from the previous post. This might help...

https://community.softwaregrp.com/t5/Service-Manager-Service-Center/Order-Information-in-Service-Request-Catalog-portal/m-p/951113#M2817

Also.. as I've checked the file, there is something like below...Like a modify option of how you wanted the Contact to be displayed. Warning: I havent tried this so Please try on your TEST environment first.

##
# Contact Display Property
# The default value for the contact name search result list is ContactName
# ${C}. If you want to display a different format,
# you can set a different value. For example, you can specify
# src.sm.contactListDisplayPattern=${C}( ${F}.${L}) if you want
# to display ContactName( FirstName.LastName)
#
# Pattern for contact search result list
# ${N} -: Name
# ${C} -: ContactName
# ${U} -: FullName
# ${F} -: FirstName
# ${L} -: LastName
##
#src.sm.contactListDisplayPattern=${C}

 

 

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: SRC Service Item section Tailoring

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and this is applicationContext.properties file in ...\web-inf\classes\ folder

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Acclaimed Contributor.. brav0 Acclaimed Contributor..
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Re: SRC Service Item section Tailoring

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Hi ,

Not really.

I made couple of changes. 

1) One is I changed the label 'This request is for' to 'This request is for (emp #ID)' 

Inorder to do this, you need to edit the file at

<src root>/resources/server/en/sm_content.properties 

2) Added a custom section on the 'Genera; Checkout' panel to capture 'Contact Name' and 'phone' number. 

 

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Highlighted
Acclaimed Contributor.. brav0 Acclaimed Contributor..
Acclaimed Contributor..

Re: SRC Service Item section Tailoring

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I tried this steps (mentioned by SandyAdmin) by modifying the application context.properties file, but this didnt work for me.  I had to create a section on general checkout panel.

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: SRC Service Item section Tailoring

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could you clarify

1) there is a several section in this file

#Order Info Prompt Labels

#Group Labels

#Contact Info Prompt Labels

1st and 3d have labels:

order_info.requested_for.label and contact_info.requested_for.label

which have value - "This request is for"

Which of them did your edit ?

2) Where\How did you add a cutom section ?

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