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SRC cart order displaying wrong items in request task

Hi, 

I have SM9.41 and a problem with src ordering. Hope someone can give me a tip on where to look to fix this.

When 5 unique items are put in a cart it creates an interaction (SD) with all 5 items listed. It then creates 5 requests, each request shows all 5 items listed. 1 request task is created under each request, each request task shows the same item, the item listed at the top of the list of 5.  

This confuses users who are just working on request tasks as they process an order with the same item 5 times instead of doing 5 unique items.

I didnt set this up so I dont know where to fix it. 

Thanks

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Acclaimed Contributor.
Acclaimed Contributor.

Re: SRC cart order displaying wrong items in request task

Could you add a picture to clarify the situation?

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Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish
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Re: SRC cart order displaying wrong items in request task

Interaction has 6 items here.

1.png

Request has all the catalog items3.png

Here is one of the request tasks. all of the tasks show only the top item in the list above.

2.png

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