Outstanding Contributor.. Tommy Jensen Outstanding Contributor..
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SRC search

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According to documentation search is done via IR Index and the fields specified in the index is Display Name and Description.

 

Customer want to search for keywords added in the Detailed Description of an Item. So I have changed the IR Index and regenerated it, cleared the SRC cache and restarted both SRC and SM but nothing is found when searching for anything in the Detailed Description field.

So is it even possible to use the Detailed Description field in search and if so what am I missing?

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Micro Focus Expert
Micro Focus Expert

Re: SRC search

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I don't think this functionality was ever added when I last saw this. Yup. Still not available.  Subscribe for an email when this functionality is finally added.

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM1307935

 

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Micro Focus Expert
Micro Focus Expert

Re: SRC search

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I don't think this functionality was ever added when I last saw this. Yup. Still not available.  Subscribe for an email when this functionality is finally added.

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM1307935

 

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Outstanding Contributor.. Tommy Jensen Outstanding Contributor..
Outstanding Contributor..

Re: SRC search

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Thanks.

 

Wow 4 years not adding this basic functionality, how rediculous. No wonder customers choose ServiceNow for Service Catalogs.

 

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Outstanding Contributor.. Tommy Jensen Outstanding Contributor..
Outstanding Contributor..

Re: SRC search

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Update.

I installed SM 9.41 and Smart Analytics. Now SRC searches Detailed Description also. 

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