Same Operator ID for multiple clients
I have a question for you. (SM 9.30)
Our environment is a multi-tenant environment, however we are not using the multi-tenancy feature in HPSM, we are using the Mandanten feature & it's working just fine.
We have configured our environment in a way that in the contacts & operator tables in the unique keys fields (contact.name in the contacts table & name in the operator table) we are putting the email address. (by this way all the email addresses are unique for different clients/companies) and it's good for now since we are not using Single Sign On or Trusted Sign on.
However we are planning to upgrade to SM 9.50. & we are planning to use Trusted Sign On in the new version. However we cannot use it unless we put the operator name as sAMAccountname & not the email address.
And as you know that some users (from different clients) will have the same sAMAccountName.
What I was thinking of, is that to modify the dbdict of the contacts & operators table to have an additional unique key (which will be in this case the company or the email address field).
Has anyone configured faced this issue in his environment? & what was the workaround/solution for it?
Please let me know.