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Absent Member.. Absent Member..
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Saving a CLOSED Ticket!!

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Hi,

In my system, NNM and SM are integrated. Tickets are generated and closed by NNM through scmail.

I have put a calculation in IM.close.incident to calculate outage time....so when a ticket is closed

this field is populated with a value(difference of outage end and start time)

Problem is.... this value is not getting displayed in qbe, UNLESS i save that particular ticket...

unless it isn't saved i can't export it out....so how can i cause a closed tkt

to be autosaved (without having to do it manually for each tkt)....so that this calculated value is store in db.

Please help!!

 

TH@nks
dev
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Absent Member.. Absent Member..
Absent Member..

Hi Mukesh,
Thanks its fine now!!

Thank u, as well Vadim for your time!!

TH@nks
dev
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