In my system, NNM and SM are integrated. Tickets are generated and closed by NNM through scmail.
I have put a calculation in IM.close.incident to calculate outage time....so when a ticket is closed
this field is populated with a value(difference of outage end and start time)
Problem is.... this value is not getting displayed in qbe, UNLESS i save that particular ticket...
unless it isn't saved i can't export it out....so how can i cause a closed tkt
to be autosaved (without having to do it manually for each tkt)....so that this calculated value is store in db.