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Trusted Contributor.
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Schedule "Update IM... Affected Services" with app=sm.update.affected.services. How to turn off?

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Hi everybody,

I've found that there were more than 20K of records in <schedule> table with Name="Update IM... Affected Services" and app=sm.update.affected.services.

I use Google and found that there was KE and SCR:

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM494309

But I couldn't find anything about SCR42003.

We have SM 7.0x I think upgraded to 9.3x, but this error still exists.

So, QUESTION is:

- how to turn off the creation of schedules with Name="Update IM... Affected Services"?

 

 

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Micro Focus Expert
Micro Focus Expert

Re: Schedule "Update IM... Affected Services" with app=sm.update.affected.services. How to

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CR42003 is an internal ID. The official Defect is:
QCCR1E31306 Changes/incidents are updated by the 'sm.update.affected.services' application even when there are no new changes to save
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E31306

This should be solved with SM9.2x already.

Which exact SM Version do you have ? Please check:
System Administration - Base System Configuration - Monitoring - Version Information
 Application Version:
 RTE Version:

Perhaps you did not reconcile these Processes correctly during upgrade to SM9.x :

Technical solution:
1) Process "im.save"
calls RAD "sm.schedule.update.affected.services"
Condition should contain
... and not same(logical.name in $L.file.save, logical.name in $L.file)

2) Process "cm.update.save"
initial expression should contain this:

$L.orgCis={};if (not null(logical.name in $L.file.save)) then (1 in $L.orgCis =logical.name in $L.file.save);if (lng(denull(assets in $L.file.save))>0) then ($L.orgCis=$L.orgCis +denull(assets in $L.file.save))

RAD call "sm.schedule.update.affected.services" should contain
pre expression
$L.saveCis={};if (not null(logical.name in $L.file)) then (1 in $L.saveCis=logical.name in $L.file);if (lng(denull(assets in $L.file))>0) then ($L.saveCis=$L.saveCis+denull(assets in $L.file))

and condition
... and  $L.saveCis ~=$L.orgCis

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

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Micro Focus Expert
Micro Focus Expert

Re: Schedule "Update IM... Affected Services" with app=sm.update.affected.services. How to

Jump to solution

CR42003 is an internal ID. The official Defect is:
QCCR1E31306 Changes/incidents are updated by the 'sm.update.affected.services' application even when there are no new changes to save
https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E31306

This should be solved with SM9.2x already.

Which exact SM Version do you have ? Please check:
System Administration - Base System Configuration - Monitoring - Version Information
 Application Version:
 RTE Version:

Perhaps you did not reconcile these Processes correctly during upgrade to SM9.x :

Technical solution:
1) Process "im.save"
calls RAD "sm.schedule.update.affected.services"
Condition should contain
... and not same(logical.name in $L.file.save, logical.name in $L.file)

2) Process "cm.update.save"
initial expression should contain this:

$L.orgCis={};if (not null(logical.name in $L.file.save)) then (1 in $L.orgCis =logical.name in $L.file.save);if (lng(denull(assets in $L.file.save))>0) then ($L.orgCis=$L.orgCis +denull(assets in $L.file.save))

RAD call "sm.schedule.update.affected.services" should contain
pre expression
$L.saveCis={};if (not null(logical.name in $L.file)) then (1 in $L.saveCis=logical.name in $L.file);if (lng(denull(assets in $L.file))>0) then ($L.saveCis=$L.saveCis+denull(assets in $L.file))

and condition
... and  $L.saveCis ~=$L.orgCis

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

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Trusted Contributor.
Trusted Contributor.

Re: Schedule "Update IM... Affected Services" with app=sm.update.affected.services. How to

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Thanks for perfect solution!

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