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Honored Contributor.. ulto1 Honored Contributor..
Honored Contributor..
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Scheduled Maintenance for Interactions

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Hi Experts,

I need your help please.
I want to create an interaction automatically every month. However there is no option to create an interaction, but there is for incidents.
Can someone please let me know what is the process, format control, document engine..... that trigger this? so I can try to customize it to create an interaction?

Has anyone done this before?

Please let me know.

Thanks

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Honored Contributor.. ulto1 Honored Contributor..
Honored Contributor..

Re: Scheduled Maintenance for Interactions

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Issue has been fixed.

This cannot be done in the scheduled Maintenance. 

However I have created a script to create an interaction & have set up all the mandatory fields & created a new scheduler which called the script.

Closing the thread.

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Honored Contributor.. ulto1 Honored Contributor..
Honored Contributor..

Re: Scheduled Maintenance for Interactions

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Issue has been fixed.

This cannot be done in the scheduled Maintenance. 

However I have created a script to create an interaction & have set up all the mandatory fields & created a new scheduler which called the script.

Closing the thread.

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Scheduled Maintenance for Interactions

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Hello. Just to make some improvment of your solution.

You can create new table and form for that table - which will contain template for interaction (value of fields which must be filled)

And Schedule will start your script with parameter = "template name" - which will get value from your template.

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Super Contributor.. Rima_Fara Super Contributor..
Super Contributor..

Re: Scheduled Maintenance for Interactions

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Hi,

can you provide us with this script plz?

regards.

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