Scheduled action interval doesn't work

[JonathanGarcia]

Hi, it's me again. I need your help.

I have a new requirement. If a Problem record wasn't updated after 15 days, it should send a notification. For that i've created a RuleSet with a Run Scheduled Action, in the Scheduled Action format I set Calc Field to Update Time, Calc Interval to 0 00:05:00 (5 minutes to do a test), Run Rule Set to pbm.notification.closure (for example) and Action after Rule Set to Do nothing. It runs but not at 5 minutes, the notification has sent after 13 seconds.

Please help. Any idea? or another method to do that?

Thank you!

[John Stagaman · Accepted solution]

From where are you calling the Run Scheduled Action ruleset? On Update or After Successful Update?

If calling it from On Update, it's likely that the update.time used to schedule the alert is the last update time saved in the record prior to record save. Try calling it from the After Successful Update tab instead. 

Also, make sure to set the run time condition to confirm that no update has occurred (so that update.time<tod()-'15 00:00' so that previously scheduled events don't send notifications.

[JonathanGarcia]

John,
That's it! I've been calling it at update. I change that to after successful update and it works.

Regards