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Scheduled tasks scheduled to run Annually are executing twice

Hi,

We are running into an issue where all scheduled tasks that are set to run Annually are being duplicated, or executed twice.
Example Scenario:

Create 1 incident, schedule: annually every May 1, at 9:05.

In the execution history and tickets created, we see the following:

ticket created at 8:05, and ticket created at 9:05.

I am wondering if these tasks were previously modified and they kept the old time and are still running it, but I don't see any fields indicating this. Are there any settings I may have missed that I can check? Has anyone come across this one before?

Thanks!

 

 

 

 

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Scheduled tasks scheduled to run Annually are executing twice

Hi Lucy,

hope you are doing fine.

One question, what is your current version? is the same behavior on client and web?

Carlos Villalobos R
Customer Support Engineer
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Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: Scheduled tasks scheduled to run Annually are executing twice

Hi, its 941 and yes

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Absent Member..

Re: Scheduled tasks scheduled to run Annually are executing twice

Any updates?

 

We're also getting some scheduled tasks executing more than once, not all the time but quite often.

It's almost as if different threads are executing the same scheduled record at the same time

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Re: Scheduled tasks scheduled to run Annually are executing twice

By chance, are your background processes  duplicated?  Go to system status and make sure you have one of each.

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Re: Scheduled tasks scheduled to run Annually are executing twice

No processes are duplicated except for threadcontrollerid-background. Could that be the issue?

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Re: Scheduled tasks scheduled to run Annually are executing twice

no, that's ok. 

Can you go into your Schedule table and then search for a record with the name "Scheduled Maintenance Hook"? 

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Re: Scheduled tasks scheduled to run Annually are executing twice

yes, anything specific to look for?

status:rescheduled

repeat interval:00:01:00

application:patco.rt.stub

 

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Scheduled tasks scheduled to run Annually are executing twice

What do you have in Class and Scheduled Class?  If you have "problem" or something, make sure you only have one of those listed in System Status.

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Re: Scheduled tasks scheduled to run Annually are executing twice

It is problem and there's only one in system status

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Re: Scheduled tasks scheduled to run Annually are executing twice

Can you provide a screenshot of your Schedule Tasks that run annually?

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