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Absent Member.
Absent Member.
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Self-service view group requests

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HPSM 9.40.

My customer wants to view all open requests generated from users within their particular assignment group. They only have (and only want) self-service access.

From reading the documentation and another post, ESSSM seems to only support viewing self-requests. Can anyone either confirm this, or explain a workaround?

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Micro Focus Expert
Micro Focus Expert

Re: Self-service view group requests

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Self Service is designed to open new requests and to review your own requests.

It's not designed to work on (access) requests of other people even they are in same assignment group.

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

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Micro Focus Expert
Micro Focus Expert

Re: Self-service view group requests

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Self Service is designed to open new requests and to review your own requests.

It's not designed to work on (access) requests of other people even they are in same assignment group.

Thank you for using the MicroFocus ServiceManager Support and News Forum. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

View solution in original post

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Absent Member.
Absent Member.

Re: Self-service view group requests

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Hi,

It' should be possible. All you have to do is to add new menu option in ESSSM menu and create new stored query which will fetch all SD opened by the group of people. 

Best Regards,

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