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Admiral Admiral
Admiral
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Send reminder emails for 'Resolved' tickets.

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Hi all,

SM 7.01.071.

If a incident with 'Resolved' status is not UPDATED for TWO days, we would like to send escalation email notification to a group of users.

Otherwise is it possible to send email notification to multiple users by using 'set reminder' menu option?

Any help will be highly appreciated.
Thanks,
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Fleet Admiral Fleet Admiral
Fleet Admiral
Sounds like you need to customize Alerts.

Any time you want the system to do something like this as a background event on a schedule record, the simplest way is to add an alert record.

Search the forums for Alert and you'll get some tips on how to configure alerts for the various modules. Or, see the help documentation on configuring alerts.

But here's a few threads to get you started:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1274707088694+28353475&threadId=1428385

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1274707184938+28353475&threadId=1405488

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Fleet Admiral Fleet Admiral
Fleet Admiral
Sounds like you need to customize Alerts.

Any time you want the system to do something like this as a background event on a schedule record, the simplest way is to add an alert record.

Search the forums for Alert and you'll get some tips on how to configure alerts for the various modules. Or, see the help documentation on configuring alerts.

But here's a few threads to get you started:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1274707088694+28353475&threadId=1428385

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1274707184938+28353475&threadId=1405488

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Cadet 3rd Class Cadet 3rd Class
Cadet 3rd Class

Hi,

The links are not working......please update them.

I am trying to customize alert to reminde the approver..

 

Regards,

Ihab

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Fleet Admiral
Fleet Admiral

>The links are not working

 

The targets of those two links are still there,.  Unless Jacob remembers, you'll have to search for them.

(They were for an old version of the forum.)

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