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ALERT! The community will be read-only starting on April 19, 8am Pacific as the migration begins.Read more for important details.
Absent Member.
Absent Member.
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Sending and receving email in HPSM

Hi Team,

We have HPSM version 9.41.2003-P2 in out organization. We already are aware of the option of sending email from HPSM to outlook using notify option.

However, if user wants to reply something back, he cannot as it is a system generated email?

Is there any option where, if a user replies back on the email, and the email is updated as notes or update under activites tab in HPSM.

This communication will facilitate direct communication with user and keep the HPSM tickets updated.

Please note that our organization is very huge, and many users dont have access to HPSM so they only use outlook to raise request and then await feedback

Regards,

 

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Absent Member.. Absent Member..
Absent Member..

Hi,

 

Do you have license for HP Connect-IT? You can use this tool to read, send or modify emails. Please read posts related to Connect IT for achieving this your requirement.

Cheers,
Hardit Singh
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Absent Member.. Absent Member..
Absent Member..

You can consider upgrading to 9.50 which has OOB functionlaity to receive emails and update the ticket in SM .

AB

Kindly assign kudos if the post is helpful!
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