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Sends Survey emails with an Internal URL

My internal URl Survey on SM9.40 doesn't seem to work,i had created scheduled survey for incident managemnet module for closed incident i already test the filter and it worked,i'm so disaapointed cause i can't figure our where is the issue ,

 

 

 

hint:the service manager send a survey when it's choosed from the intecation or incident i mean manual survey

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