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William Yager
Absent Member.
Absent Member.
‎2000-09-06 15:43
446 views

Service Desk 3.0 Data Import java error

Hi,

I'm trying to import DTA inventory into SD as CI's. I am using the dta.ini that comes with the data exchange integrations. I am able to export the data from DTA and view the resulting XML file, which looks OK as far as I know. However, something goes wrong during the import and no data comes into SD. According to the import log file, a java error occurs. It looks like this:
ERROR: java.lang.NullPointerException
at com/jclark/xml/output/UTF8XMLWriter.writeRaw
at com/jclark/xml/output/UTF8XMLWriter.startElement
at com/hp/ifc/ext/imp/AppLoadRelation.toXML
at com/hp/ifc/ext/imp/AppLoadHandler.endDocument
at com/jclark/xml/sax/Driver.endDocument
at com/jclark/xml/parse/EntityParser.parseDocumentEntity
at com/jclark/xml/parse/DocumentParser.parse
at com/jclark/xml/parse/base/ParserImpl.parseDocument
at com/jclark/xml/sax/Driver.parse
at com/hp/ifc/ext/imp/ImportXmlCim.XMLtoObject
at com/hp/ifc/ext/imp/ImportXmlCim.main
java.lang.NullPointerException

Any ideas are greatly appreciated.

Bill
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