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Super Contributor..
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Service Desk Assigned Interactions showing "SMIDOLAUTOFILL##" in Ticket Assignee

Hi Experts,

I am having a really bizarre issue occuring, when I have my ToDo Queue open, and check "My Group's To Do List" all Interactions are showing "SMIDOLAutoFill##" in the Assigned Column. Here is a Screen Grab:

ToDoQueue.PNG

Would anyone know how to fix this and have the actual Assignee show up? This is causing issues with those Interactions showing up in Operator's Queues, the only Queue I have been able to find these Interactions in is "My Group's To Do List" as it seems to be getting assigned to the Assignment Groups just fine.

This doesn't occur in IM, RF, CHM, or PM.

Thanks!

 

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Service Desk Assigned Interactions showing "SMIDOLAUTOFILL##" in Ticket Assignee

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Service Desk Assigned Interactions showing "SMIDOLAUTOFILL##" in Ticket Assignee

Interesting input, weird that it stays there even after manually assigning after the fact.

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