Service Desk Manager focus
I am currently envolve in deployment of HPSM tool and in future will work as Service Desk Manager, I want to ask that which area I have to focus more while deployment of this tool. Is there any online training of HPSM tool is available?
Re: Service Desk Manager focus
I would focus on the Service Desk and Incident Management modules.
There is no free online training that I'm aware of.
A good place to start would be the Help Server of the version you are deploying. Here is one for 9.50 which is hosted by HP: