Highlighted
Contributor.
Contributor.
650 views

Service Desk Manager focus

I am currently envolve in deployment of HPSM tool and in future will work as Service Desk Manager, I want to ask that which area I have to focus more while deployment of this tool. Is there any online training of HPSM tool is available?

Regards,

Zubair

0 Likes
2 Replies
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: Service Desk Manager focus

I would focus on the Service Desk and Incident Management modules.

There is no free online training that I'm aware of. 

A good place to start would be the Help Server of the version you are deploying.  Here is one for 9.50 which is hosted by HP:

http://docs.software.hpe.com/SM/9.50/Codeless/Content/Home.htm

Highlighted
Contributor.
Contributor.

Re: Service Desk Manager focus

Thank you so much, Acclaimed contributor. 

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.