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Absent Member.
Absent Member.
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Service Desk Ticket: SDW06580927

NMCI Team,

When attempting to access a Finance program, I am receiving the following error:

Cannot connect to the Citrix XenApp server.Protocol Driver error. 

Any assistance would be appreciated! Thank you!

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Established Member..
Established Member..

Re: Service Desk Ticket: SDW06580927

Don't think that has anything to do with Service Manager...

Sounds like Citrix isn't happy. Guess you're accessing via a web browser? are your java plug ins up to date? are you citrix plug ins up to date?

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Absent Member.
Absent Member.

Re: Service Desk Ticket: SDW06580927

Thanks, Lukus! How do I tell if they're up to date?

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