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Service Manager - Closing Incident with C# and SOAP

Here is a snippet of code from a VS C# project that I have been working on. I am trying to create a program to close a ticket in HPSM. I've added all the required items to close this incident but am still unable to close it. Can anyone assist?


IncidentManagement is my Service Reference to the IncidentManagement.wsdl file.



BasicHttpBinding binding = new BasicHttpBinding(BasicHttpSecurityMode.TransportCredentialOnly);

binding.Security.Transport.ClientCredentialType = HttpClientCredentialType.Basic;

binding.Security.Message.ClientCredentialType = BasicHttpMessageCredentialType.UserName;


EndpointAddress address = new EndpointAddress("http://Server:Port/SM/7/ws");


IncidentManagement.IncidentManagementClient IM = new IncidentManagement.IncidentManagementClient(binding, address);

IM.ClientCredentials.UserName.UserName = "User";

IM.ClientCredentials.UserName.Password = "Pass";


IncidentManagement.CloseIncidentRequest request = new IncidentManagement.CloseIncidentRequest();

IncidentManagement.CloseIncidentResponse response = new IncidentManagement.CloseIncidentResponse();

request.model = new IncidentManagement.IncidentModelType();

request.model.keys = new IncidentManagement.IncidentKeysType();

request.model.instance = new IncidentManagement.IncidentInstanceType();


request.model.instance.IncidentID = new IncidentManagement.StringType();

request.model.instance.IncidentID.Value = "IM0000000";

request.model.instance.AssigneeName = new IncidentManagement.StringType();

request.model.instance.AssigneeName.Value = "ID";

request.model.instance.Service = new IncidentManagement.StringType();

request.model.instance.Service.Value = "Group";

request.model.instance.ClosureCode = new IncidentManagement.StringType();

request.model.instance.ClosureCode.Value = "Closed - Not Resolved";

request.model.instance.Resolution = new IncidentManagement.IncidentInstanceTypeResolution();

request.model.instance.Resolution.Resolution = new IncidentManagement.StringType[1];

request.model.instance.Resolution.Resolution[0] = new IncidentManagement.StringType();

request.model.instance.Resolution.Resolution[0].Value = "TEST";

request.model.instance.AffectedItem = new IncidentManagement.StringType();

request.model.instance.AffectedItem.Value = "CI";

request.model.instance.SolutionId = new IncidentManagement.StringType();

request.model.instance.SolutionId.Value = "KM00001";



request.model.keys.IncidentID = request.model.instance.IncidentID;

response = IM.CloseIncident(request);


catch (Exception ex)






1 Reply
Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

You've actually sent the SOAP call over to SM? What is the response/error you're receiving?

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