I have one question regarding LDAP authentication for Service Manager. My environment contains four DCs (domain controllers), one Parent and three Childs. I’m using SM LDAP Mapping to authenticate users while login to SM but I’m not able to authenticate all users for all DCs. I have already filled the LDAP mapping main page with the IP of the parent DC and the path of the base directory as well but unfortunately, only users of the parent DC were authenticated while users of other DCs are still not able to have authenticated login.
Please advise if it is possible to authenticate users of more than on DC using SM internal LDAP Mapping or if there is another way to define more than one DC in the LDAP mapping parameters in the main page.
Thanks in advance.
1. Had you checked "SM Unique Key contained in the LDAP DN" in operator/contacts file mapping(db->scldapconfig->search->click on Set field/File level mapping->give contacts/operator->search)
2. Whether sm.ini parameter "ldapsearchscope" is set to 0 or to 1?
ldap mapping has been configured for only operator where the mapping is as follows:
mail --> email
full.name --> displayName
name --> sAMAccountName
Also, for the ldapsearchscope parameter in the sm.ini file, it has been set to "0".
Please note that i have successfully authenticated users of a single domain, i only need to know how to authenticate other domains as well.
This is an old thread. To which topic are you asking about? How to configure smldapconfig to point to the Global Catalog Server? Take a look at this Knowledge Document: https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM641370
Additionally there is this thread you can check out: https://community.saas.hpe.com/t5/Service-Manager-Service-Center/Authenticate-Selft-Service-Users-against-two-ADs-SSO-or-LDAP/m-p/1094513#M49684