Service Manager - Survey Problem - Queued E-mail messages
I have a problem when I start a survey agent Service Manager starts to send a lot of e-mails even though I have disabled scheduled Survey.
I have deleted every record from tables:
SurveySendHistory Eventout SurveySendLog SurveyInternal
Does anyone know where else some kind of queue is stored so I delete this records?
Re: Service Manager - Survey Problem - Queued E-mail messages
Hi, Additional configurations for rule-based SM surveys
You need to create a rule set and add it to the workflow of a desired module (for example, the Incident module). For details, see Use a rule set to send surveys.
Additional configurations for scheduled SM surveys
Scheduled surveys are based on the survey integration framework, and therefore require the following additional configurations:
- A survey integration instance is set up and enabled in Integration Manager. For details, see Enable a surveyintegration instance.
- A survey definition for each supported module is created based on the SM Survey connector (that is, the Internal Connector). For details, see Create an SM survey for a module. You can create an SM survey for each of the following modules: Change, Configuration Item, Interaction, Incident, Request, and Problem.
- If Service Manager Service Portal is used as the survey portal, you need to additionally enable users to access Survey. For details, see Enable Service Portal users to access surveys.
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