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Service Manager and OMI Integration [Max dao_threadsperprocess reached]



       I tried to make HP SM and HP OMI integration  and all incidents opened correctly and integration done but after one week the tickets not opened in SM and i found this in SM Log:


Caused by: java.lang.RuntimeException: Max dao_threadsperprocess reached.

                at com.hp.ov.sm.server.utility.DAOThreadPool.addRequestToQueue(DAOThreadPool.java:192)

                at com.hp.ov.sm.dao.DAORequestPasser.doRequest(DAORequestPasser.java:59)

                ... 58 more

  4536(  3632) 08/05/2015 13:41:51 JRTE E RESTful service exception:

com.hp.ov.sm.common.core.DAOException: Exception occurred doing Create

                at com.hp.ov.sm.dao.DAORequestPasser.doRequest(DAORequestPasser.java:86)

                at com.hp.ov.sm.dao.DAOImpl.doRequest(DAOImpl.java:369)


  and the system will open the tickets after restarting service. I tried to change the value of


dao_threadsperprocess: 1000  in sm.ini but still the same behaviour . one week work and then stop oppening tickets until restart.







Mohamed Shahboub

Technical Service Management Engineer











Mohamed Shahboub

ITSM Consultant
1 Reply
Contributor.. Contributor..

Hi Mohamed Shahboub,

Good Day,

I am also facing the same issue.Could you give me the steps you tried to resolve this issue.


Shameer Saleem

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