Service Manager - problem with approval.status - automatically updated by operat
I am having a problem with PD customization when I want to have Analyze phase before I am sending Request to Authorization phase.
When an operator presses "Manual Transition" "Approval" SM automatically updates field approval.status to approved even though I update that field to "pending" with RuleSet.
Table is Request.
Re: Service Manager - problem with approval.status - automatically updated by op
We had the same problem!
First check whether the operator pressing the button ist member of the approver group. In that case SM just approves automatically...
Maybe this helps!