Highlighted
Visitor..
Visitor..
152 views

Service manager Response SLA target Date and SLA alerts show incorrect.

Dear All,

I am using HPservice manager 9.20 (old version), In service manager all the new and old tickets show incorrect  response SLA target date and SLA alerts dates. It is running fine before but on last week it show a month ago SLA alerts of all the ticket. I checked all the SLA, SLO and the calculation and found correct. Kinldy guild me if anybody know the solution.

Please find the snaps for the reference. 

 

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.