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Acclaimed Contributor.
Acclaimed Contributor.
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Set new deadline for incident (recalculate SLA)

Hello.

After escalation of interaction, the incident have deadline (which was installed by SLA module)

How to make: when changing priority in interction then re-run that SLA module and change deadline in relaited incident to new one.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Set new deadline for incident (recalculate SLA)

As i understand i just need start RAD for sla from triggers.

How can i do it ?

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