Valued Contributor.
Valued Contributor.

Smart ticket error - a category or taxonomy already exisit

Hi expert,


I'm trying to implement smart ticketing, when I train the category I keep getting the failed training and in the logs I get the following error. Can some one advice where is this category or taxonomy created?

<errordescription>A category or taxonomy with that name already exists.</errordescirption>.

I had tried the following yet some error keep showing in logs

Delete all smart ticket task n recreate,

Restart sm service 

Restart smart analytics services


WC we


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