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Honored Contributor.. Honored Contributor..
Honored Contributor..
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SmartEmail: "This email is already in the table"

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Greetings
I use Smart Email HP
Sometimes it happens that a mail message is not processed due to some error. After the elimination of the error, this message is still not accepted by the system, since it is “already in the table”. Where can I find this table and how can I delete such records?

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Trusted Contributor.
Trusted Contributor.

These are not processed tasks. They were queued for downloading messages, but for some reason, this did not happen.
It is necessary to clear the entire contents of the table.
[SMARTEMAILIMAPSTOREM1]
Then, SmartEmail comes after them again and processes them.

Also, you need to comment out these lines in the "SmartEmailManager" script:

111.png

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Honored Contributor.
Honored Contributor.

Hello Artem

for this, you could check if they are in the eventout table, if you have the parameter enabled.i think it is the -keepmail parameter

BR!

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Trusted Contributor.
Trusted Contributor.

These are not processed tasks. They were queued for downloading messages, but for some reason, this did not happen.
It is necessary to clear the entire contents of the table.
[SMARTEMAILIMAPSTOREM1]
Then, SmartEmail comes after them again and processes them.

Also, you need to comment out these lines in the "SmartEmailManager" script:

111.png

View solution in original post

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Super Contributor.
Super Contributor.

This error told - smart email already processed this e-mail.
you need review strategy of reading and deleting e-mails from postbox.
commenting code is wrong solution.
you need to clear journals and e-mail tasks to go this message out.

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