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Solution copy from Incident to Related interaction ticket

Hello Team,

I have a requirement on HPSM 9.40 where when an incident is resolved and solution field is updated, the same data should be copied to related interaction ticket too.

I remember in old HPSM version, this was acheived through format control on probsummary table.

Now, in SM9.40, I am not sure where to do this.

Any help on this will be truely appreciated.

Cheers,

Satish

 

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Solution copy from Incident to Related interaction ticket

Have a look at the ioevents and ioaction tables. Those are the 2 places where you can transfer data from one module to another.
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Trusted Contributor.
Trusted Contributor.

Re: Solution copy from Incident to Related interaction ticket

Did anyone got a chance to look into it.

Cheers,
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