Solution copy from Incident to Related interaction ticket
I have a requirement on HPSM 9.40 where when an incident is resolved and solution field is updated, the same data should be copied to related interaction ticket too.
I remember in old HPSM version, this was acheived through format control on probsummary table.
Now, in SM9.40, I am not sure where to do this.
Any help on this will be truely appreciated.