New Ranks & Badges For The Community!
Notice something different? The ranks and associated badges have gone "Star Fleet". See what they all mean HERE
Highlighted
Absent Member.
Absent Member.
323 views

Submit Button Flow

Hi, I am posting this thread with reference to the another thread http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Urgent-Interaction-Module-Call-Flow/m-p/5895893/thread-id/96069. As of now, when we click on submit button in ess.do the ticket gets escalated as an incident, now i would need to implement approval flow, for which i thought of creating a new submit button and when clicked the submit button it should go for its manager approval. How could i do it? Please assist as this little urgent. Regards, Madhu "Any help kudos are given"
0 Likes
1 Reply
Highlighted
Vice Admiral
Vice Admiral

Hi Madhu,

You want to achieve tis for Service Request??
What is your SM version?

regards,
headstrong
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.