Absent Member.
Absent Member.

Support TIP: Which a type of search is used when multiple words are entered in KM search


In Service Manager (SM) 9.3,  does SM knowledgebase search engine use logical multiplication (AND) or logical add (OR)
when multiple words are entered in the search knowledgebae field?

Neither them are used. Entered words in the search field are processed as phrase.
Since SM 9.30, Apache Solr is used for the knowledgebase search engine. Dismax query parser is used. Please refer the following.

"HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution."
Labels (1)
0 Replies
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.