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Regular Contributor.
Regular Contributor.
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Survey after interaction close

Hello!

We are using HPSM 9.40 and want to send email survey notifications after interaction is closed. What is correct way of doing this?

1) Create new survey. What scheduling rules and data filters should bet set in this case?

2) RuleSets. Which process or RAD application should be called to start new survey and send email?

 

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Super Contributor.
Super Contributor.

Hello,

I think that you want to perform like a user satisfaction survey that is automatically generated. On this document explains with details the Survey Integration (please check the dropdown options on the left side of the page):

http://helpserver.hpeswlab.net/SM9.60_Codeless/Content/survey/Concepts/survey_intro_main.htm

 

 

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Regular Contributor.
Regular Contributor.

Thank you Robcord. Unfortunately I could not open provided link. But I have found solution my question. Survey is created with SurveyView script library. I just copied and modified this part of doYes function:

lib.Survey_Internal.genSurveyInternalURL(survey_users[j], file);
var surveyRcd = lib.Survey_Internal.findRecordSurvey(survey_users[j], file);
callrad("us.notify", ["name", "record", "names"], ["Send Survey", surveyRcd, [survey_users[j], file_tag]]);
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