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SysAdmin can't get into KM - Knowledge Management

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"You are not authorized to view the kmgroup data".  And yet I'm the SysAdmin trying to configure Knowledge Management.

What do I change in my account settings to get into KM?

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Absent Member.
Absent Member.

You should raise a case on HP support site for the same.

Also run sm -reportlic using command line from RUN(installation directory).

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Absent Member.
Absent Member.
Hi Greg,

check your license first by follow command in RAD debugger,

lioption("Knowledge Management")

then check whether you have rights to access KM from menu records.

hth,
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d lioption("Knowledge Management")

returns false

 

So I just reviewed our license contract with HP and we actually have KM licenses.

How do I activate the KM licenses?

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Absent Member.
Absent Member.

You should raise a case on HP support site for the same.

Also run sm -reportlic using command line from RUN(installation directory).

____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.

View solution in original post

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Yes, its a licensing issue, and I have logged in a service request with HP. They gave me the links I needed and I am slogging through the process of getting the server the license it should have. Thanks!

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Fleet Admiral
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I have development environment HPSM 9.30 with new SOLR Knowledge Management.

I use development licenses, KM is licensed by sm -reportlic, lioption("Knowledge Management") is true, BUT as a system administrator I still have this messages:

You are not authorized to view the kmhitlisttemplate data.
You are not authorized to view the OOFlow data.
You are not authorized to view the kmattachments data.
You are not authorized to view the kmupdateinfo data.
You are not authorized to view the kmstopword data.

You are not authorized to view the kmdoctype data.

You are not authorized to view the kmmapping data.

You are not authorized to view the kmcategory data.

 

Where is problem?

 

Thanks

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Fleet Admiral
Fleet Admiral

Solved by changing Security Roles from default to system administrator

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