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Vice Admiral Vice Admiral
Vice Admiral
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Text Search stopped working. Shows only older posts.

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Hi all.

 

Anyone else experienced that search on a field stopped working?

 

When doing a text search on a field i.e. brief.description it only shows older posts but not the newest ones.

Anyone else had this problem?

 

Ivis.

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Absent Member.. Absent Member..
Absent Member..

You need to regen the corrupt IR Index. That should correct the problem.

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8 Replies
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Absent Member.
Absent Member.
Are you sure about the issue?
Did you tried to use timestamp to get only recent records?

I am saying this because text search use IR search and only return numbers of records defined in sm.ini(with parameter ir_max_relevant_answers,default valuse 50)


hth,
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Vice Admiral Vice Admiral
Vice Admiral

Yes I did. Tried to limit it to date yesterday and did the search but shows no records found.

 

Wierd.

 

Ivis.

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Fleet Admiral Fleet Admiral
Fleet Admiral

Hello,

as I remember in my case I did increase the number to 75 and not decrease. I had a search problem is ess Catalog when i had a lot of Catalog elements starting with same word.

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Vice Admiral Vice Admiral
Vice Admiral

But did you get older post or nothing at all?

And I made a new Incident and limit the serach using yesterdays date. The result should be one

record, but I get no incidents found.

 

Tnx.

 

Ivis.

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Vice Admiral Vice Admiral
Vice Admiral

Discoverd this in the sm.log.

 

25195( 12058) 07/11/2011 11:37:42  RTE E Corrupt IR file detected reading a TERMLIST at offset scirexpert:ir.probsummary(8079139).  Count mismatch
 25195( 12058) 07/11/2011 11:37:42  RTE E   Expected to get a list with 15 terms, got one with 14534 terms

 

Can a IR regen fix this?

 

Ivis.

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Fleet Admiral Fleet Admiral
Fleet Admiral

Ivis,

as I wrote in my post, i had similar issue but not the exactly the same as you. In my case  error was like search results are 190 so system stops searching (this is my translation from Russian so it can have mistakes). The problem was that from 220 Catalog items 190 had same starting word and the search was getting crazy becuase of ir limitation on default. 

 

Not sure what caused your exact case.

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Highlighted
Absent Member.. Absent Member..
Absent Member..

You need to regen the corrupt IR Index. That should correct the problem.

----------------------------------------------------
Kudos - what, where, how, and why
Want Good Answers? Ask Good Questions...

View solution in original post

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Vice Admiral Vice Admiral
Vice Admiral

Yes, I discoverd that but thanks for your reply!

This solved the problem.

 

BR Ivis.

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