Respected Contributor.. poshamma Respected Contributor..
Respected Contributor..
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The interaction tickets are not getting auto close after 24 hours

Hi Team,

In the interaction we resolves SD ticket and after 24 hours it will get close state in automatically.

But now it is not happening,When we keep SD ticket in resolve state then it will not go in Close state after 24 hours.

Kindly suggest for the solution.

Regards,

Rajiv

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Micro Focus Expert
Micro Focus Expert

Re: The interaction tickets are not getting auto close after 24 hours

The "automatically" closure must be defined via a background scheduler and a  schedule record.

Check your background schedulers within

   System Navigator - System Status

and your schedule records with

   command schedule

 

I hope that helps.

Best regards,

Heike

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