Ticket ESS / Engineer link Customization
I need your help please.
Has anyone customized the Ticket Links that are autogenerated by the system (for ESS / Engineer portal)?
We are multi-tenant environment. Our Service Manager is published on the internet. Each customer has its own customization folder (branding) & has a different link to access Service Manager.
Is there a way to customize the link for each ticket depending on the customer in the HTML notifications that are sent from the system?
Re: Ticket ESS / Engineer link Customization
Hope you are doing fine.
Until I know we cannot, but To link an HTML template to a notification, follow these steps:
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.