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Regular Contributor.
Regular Contributor.
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URGENT: Change cm3r ticket prefix for selected Category

Hi,

I want to change the change ticket number prefix while raising ticket with E-CAB category. Normally it starts with "C". But for an ECAB change, I want it to be start with "E". Is it possible. Kindly help me out. It's really Urgent.

Thanks in advance.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: URGENT: Change cm3r ticket prefix for selected Category

Hi Satanik,

Until I know this cannot be done, the reason is because if you change C for E, from now on all will start with E so any change will go to the beginning.

For details please look: http://helpserver.hpeswlab.net/sm9.52_codeless/Content/tailor/format_control/tasks/use_prefix_and_suffix_in_sequential_numbers.htm

Carlos Villalobos R
Customer Support Engineer
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