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Absent Member.
Absent Member.
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Unable to locate field open in file Todo (scm.advanced, get.records.1)

Hi,

I made a lot of changes in Service Manager. Now every times that i log on it, I receive this notification: Unable to locate field open in file Todo (scm.advanced, get.records.1)

YOu can help me to find where i made a mistake?
thank you!
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9 Replies
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Absent Member.
Absent Member.

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

Check the FC login.default.
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Absent Member.
Absent Member.

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

thank you... but in login.DEFAULT there aren't my changes...
and there isn't link with file open...

another ideas?
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Absent Member.
Absent Member.

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

Check the FC "Todo" and check the calculation.
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Absent Member.
Absent Member.

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

nothing...
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Absent Member.. Absent Member..
Absent Member..

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

Check your ToDomapping file. Have you configured a field to be mapped to a field called "open" in the ToDo file?
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Acclaimed Contributor.
Acclaimed Contributor.

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

Hi,

I'm not using SM7, so I'm unfamiliar with the To Do list, but in SC6 if I got an error like this when launching a queue, I would first look at the SC Manage tab of the Object record of the file records being displayed (ie, IM Queue I would look at probsummary Object record), to make sure I have not put in a default query or pointed to a default inbox there that has a field in it that does not exist in the file.

Audrey
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Regular Contributor.
Regular Contributor.

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

How to map the field in the ToDo file? Please explain in detail.
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Knowledge Partner
Knowledge Partner

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

Please, create a new topic for this.
Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!
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Regular Contributor.
Regular Contributor.

Re: Unable to locate field open in file Todo (scm.advanced, get.records.1)

I have created a separate topic. Please check in the below link and help me with the issue.

https://community.microfocus.com/t5/Service-Manager-Service-Center/Add-new-field-category-in-the-file-todo/td-p/2693430

 

 

Thanks & Regards

Priyanka

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