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Update Area/subarea in related Incidents

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Hi,

 

When I open a new incident from Interaction , IM opened has same data as in Interaction.

But after that when I update the SDxxxxx (interaction) in Area/subarea/product.type, IM does not gets updated with new categories.

How can I acheive this.

 

Thanks

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Absent Member.
Absent Member.
Hi,

I suppose there is no OOB feature to post the data from related interaction to IM.
You have to use some scripting or ioaction feature for the same.

hth,
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Assign Kudo, if found post useful and mark it accepted if solves the issue.

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Absent Member.
Absent Member.
Hi,

I suppose there is no OOB feature to post the data from related interaction to IM.
You have to use some scripting or ioaction feature for the same.

hth,
____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.

View solution in original post

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Absent Member.
Absent Member.

Hi,

 

You can write a javascript trigger on incidents table that would go and update related Incident/Interaction.

 

You need to call "screlation" table to do that.

 

Gaurav


Assign Kudos by clicking on Star on your left ,if this post helped you in any manner...Thanks...

Gaurav
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