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Upload Attachment with RequestManagement(OCMQ) Webservice

Hello everyone,

                            Does anybody knows if it's possible to upload an attachment using the request management webservice? 

 

Thanks in advance!

Agustin

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I forgot to mention that I'm using SM 7.02

 

Agustin

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Yes, Web Services supports sending attachments into Service Manager. Please note that later versions of Service Manager (7.11+) include a number of enhancements and fixes for Web Services.

 

Web Services Best Practices Guide:

http://support.openview.hp.com/selfsolve/document/KM469500

 

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Hi there, As suggested by M, you can add attachments using webservices. I am using SM9.20 no idea about sm 7.02 See sample webservices examples in E:\Program Files\HP\Service Manager 9.20\Server\webservices\sample\sm7webservices\Axis2Sample\ path may be different according to your environment. Follow README.txt examples and while creating incidents, we added attachments successfully and attachments are stored at location E:\Program Files\HP\Service Manager 9.20\Server\webservices\sample\sm7webservices\Axis2Sample\bin\resources hope this might help you...
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Thanks guys!

 

I have read the manual and I know that is possible to upload attachments to incidents, the problem I have is that I couldn't find how to upload attachments to ocmq with webservices

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Service Manager supports sending attachments via Web Services for any file that contains a single unique key. However, Request Management is not configured out-of-the-box to work with Web Services.

 

Consider reviewing this thread which contains information on extaccess records:

http://h30499.www3.hp.com/t5/Support-Forum/HP-Service-Manager-web-service-tutorial-sought/m-p/2402991#M462

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Thanks -m-!!

 

Regards,

Agustin

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