lwvirden Absent Member.
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User unable to login

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We are running HP SM 7.11 patch 20 on Windows.

A new user started this week, and each time he attempts to login, he immediately gets a "logout succeeded" type of message and is left back at the login screen.

 

Here is a sample of what I see in the sm.log file.

 

  1816(  6852) 10/28/2013 15:57:40  RTE I User david has logged in and is using a Floating license (39 out of a maximum 60)

  1816(  6852) 10/28/2013 15:57:44  RTE W Auth error due to incorrect password.

  1816(  6852) 10/28/2013 15:57:44  RTE W Exception occurred for method stop and XML request <?xml version="1.0" encoding="utf-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><stop/></SOAP-ENV:Body></SOAP-ENV:Envelope>

  1816(  6852) 10/28/2013 15:57:44  RTE W Sending 401 Not Authorized challenge

  1816(  6852) 10/28/2013 15:57:44 JRTE W Send error response: A CXmlApiException was raised in native code : error 20 : scxmlapi(20) - Authentication failure

  1816(  6852) 10/28/2013 15:57:44 JRTE I Termination signal: 0

  1816(  6852) 10/28/2013 15:57:44  RTE I Thread termination in progress

  1816(  6852) 10/28/2013 15:57:44  RTE I User dtg29 has logged out and freed a Floating license (38 out of a maximum 60)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Process panel msg.invalid.appl in RAD login encountered error in line 1 (login,msg.invalid.appl)^M

d.appl)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Cannot evaluate expression (login,msg.invalid.appl)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Bad arg(2) oper = (login,msg.invalid.appl)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Cannot evaluate expression (login,msg.invalid.appl)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Bad arg(3) oper scmsg (login,msg.invalid.appl)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Cannot evaluate expression (login,msg.invalid.appl)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Cannot evaluate expression (login,msg.invalid.appl)

  1816(  6852) 10/28/2013 15:57:44  RTE I Undisplayed terminal message:Format "menu.manger" not found (login,menu)

 

Now, when I first saw this, I thought "oh, he forgot his password". However, he has tried a dozen or more times and each time this same sequence appears in the log.

Also, should a bad password result in a SOAP exception and a CXmlApiException being raised?

 

Is there something else at work here?

 

Thanks!

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lwvirden Absent Member.
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Re: User unable to login

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Turns out that one of the part time admins attempted to create the user's login manually and mistyped "menu.manager" as "menu.manger" . In the midst of all the errors, there is an error that says "... Format "menu.manger" not found ..." but I didn't notice it until we more closely compared operator records.

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lwvirden Absent Member.
Absent Member.

Re: User unable to login

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Turns out that one of the part time admins attempted to create the user's login manually and mistyped "menu.manager" as "menu.manger" . In the midst of all the errors, there is an error that says "... Format "menu.manger" not found ..." but I didn't notice it until we more closely compared operator records.

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