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Super Contributor.
Super Contributor.
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Using nicknames or alias for user names in Service Manager

We have some users who would like for their nick name to be displayed inside Service Manager.   All our Contacts information comes from an integration with our HR database.

 

Is it possible, from inside ServiceManager, to have a display name, alias, or nickname be displayed in all places except perhaps in the actual contact or operator record?

 

Thanks much for any ideas

Stacy Whetzell

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Knowledge Partner
Knowledge Partner

Which version of SM are you using?
Regards,
Breno Abreu

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Acclaimed Contributor.
Acclaimed Contributor.

Hello.

Where exactly does he want display his nickname ?

On any form instead contact.name or logged in user ... 

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