Mohammed1984 Trusted Contributor.
Trusted Contributor.
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Very slow open incident "logging" form

HI.

I have a problem - a very long time to open a form of interaction.
How does the download is shown in the attachment:2016-12-12 17-56-34 2016-12-12 15-14-14 Developer Tools - http   at-vpwwwhpsm-01.vostok-electra.ru 8090 webtier-9.40 index..jpg


Stitch have to wait for these queries, then only load HTML editor (description field).
What kind of questions? From advise to start troobleshuting?

 

 

 

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5 Replies
Acclaimed Contributor.. Jacob Heubner Acclaimed Contributor..
Acclaimed Contributor..

Re: Very slow open incident "logging" form

What version of Service Manager are you using?

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Mohammed1984 Trusted Contributor.
Trusted Contributor.

Re: Very slow open incident "logging" form

HI,

we using SM 9.40

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Micro Focus Expert
Micro Focus Expert

Re: Very slow open incident "logging" form

@Mohammed1984,

My suspect is that you enabled Dynamic View Dependencies (DVD) for your format; or you have many actions in the display screen initialization or workflow initialization.

Let me know if helps,

Ling-Yan

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Mohammed1984 Trusted Contributor.
Trusted Contributor.

Re: Very slow open incident "logging" form

thank you very much for your answer!

We have a few rules on the Workflow initialization and log files we can see the following information:

----initDVD: fieldID=_7, prop=dvdReadOnly attr.getValue()=[var/G.user.role]=="Специалист 1-ой линии" sb=dvdInit();
dvdRegister('_7','ReadOnly','[var/G.user.role]=="Специалист 1-ой линии"','var/G.user.role');

----initDVD: fieldID=select1449585399670, prop=dvdDisplayList attr.getValue()=dvdselect("name","svcCatalog","type","category") sb=dvdInit();
dvdRegister('_7','ReadOnly','[var/G.user.role]=="Специалист 1-ой линии"','var/G.user.role');
dvdRegister('select1449585399670','DisplayList','dvdselect("name","svcCatalog","type","category")','');

----initDVD: fieldID=select1449585399670, prop=dvdValueList attr.getValue()=dvdselect("name","svcCatalog","type","category") sb=dvdInit();
dvdRegister('_7','ReadOnly','[var/G.user.role]=="Специалист 1-ой линии"','var/G.user.role');
dvdRegister('select1449585399670','DisplayList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('select1449585399670','ValueList','dvdselect("name","svcCatalog","type","category")','');

----initDVD: fieldID=_13, prop=dvdValueList attr.getValue()=dvdselect("cpx.is","svcCatalog","parent",[instance/cpx.category.new],"cpx.inthelist","true") sb=dvdInit();
dvdRegister('_7','ReadOnly','[var/G.user.role]=="Специалист 1-ой линии"','var/G.user.role');
dvdRegister('select1449585399670','DisplayList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('select1449585399670','ValueList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('_13','ValueList','dvdselectEx("cpx.is","svcCatalog","parent",[instance/cpx.category.new],"cpx.inthelist","true")','instance/cpx.category.new');

----initDVD: fieldID=_17, prop=dvdDisplayList attr.getValue()=dvdselect("cpx.type","svcCatalog","parent",[instance/cpx.category.new],"cpx.is",[instance/model]) sb=dvdInit();
dvdRegister('_7','ReadOnly','[var/G.user.role]=="Специалист 1-ой линии"','var/G.user.role');
dvdRegister('select1449585399670','DisplayList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('select1449585399670','ValueList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('_13','ValueList','dvdselectEx("cpx.is","svcCatalog","parent",[instance/cpx.category.new],"cpx.inthelist","true")','instance/cpx.category.new');
dvdRegister('_17','DisplayList','dvdselectEx("cpx.type","svcCatalog","parent",[instance/cpx.category.new],"cpx.is",[instance/model])','instance/cpx.category.new;instance/model');

----initDVD: fieldID=_17, prop=dvdValueList attr.getValue()=dvdselect("cpx.type","svcCatalog","parent",[instance/cpx.category.new],"cpx.is",[instance/model]) sb=dvdInit();
dvdRegister('_7','ReadOnly','[var/G.user.role]=="Специалист 1-ой линии"','var/G.user.role');
dvdRegister('select1449585399670','DisplayList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('select1449585399670','ValueList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('_13','ValueList','dvdselectEx("cpx.is","svcCatalog","parent",[instance/cpx.category.new],"cpx.inthelist","true")','instance/cpx.category.new');
dvdRegister('_17','DisplayList','dvdselectEx("cpx.type","svcCatalog","parent",[instance/cpx.category.new],"cpx.is",[instance/model])','instance/cpx.category.new;instance/model');
dvdRegister('_17','ValueList','dvdselectEx("cpx.type","svcCatalog","parent",[instance/cpx.category.new],"cpx.is",[instance/model])','instance/cpx.category.new;instance/model');

----initDVD: fieldID=input1449585835740, prop=dvdReadOnly attr.getValue()=[instance/cpx.priority]!=9 sb=dvdInit();
dvdRegister('_7','ReadOnly','[var/G.user.role]=="Специалист 1-ой линии"','var/G.user.role');
dvdRegister('select1449585399670','DisplayList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('select1449585399670','ValueList','dvdselect("name","svcCatalog","type","category")','');
dvdRegister('_13','ValueList','dvdselectEx("cpx.is","svcCatalog","parent",[instance/cpx.category.new],"cpx.inthelist","true")','instance/cpx.category.new');
dvdRegister('_17','DisplayList','dvdselectEx("cpx.type","svcCatalog","parent",[instance/cpx.category.new],"cpx.is",[instance/model])','instance/cpx.category.new;instance/model');
dvdRegister('_17','ValueList','dvdselectEx("cpx.type","svcCatalog","parent",[instance/cpx.category.new],"cpx.is",[instance/model])','instance/cpx.category.new;instance/model');
dvdRegister('input1449585835740','ReadOnly','[instance/cpx.priority]!=9','instance/cpx.priority');

There are some ways to fix it? Are there any alternative solutions?

 

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Micro Focus Expert
Micro Focus Expert

Re: Very slow open incident "logging" form

@Mohammed1984

Instead of using DVD, you can use link/fill to narrow down the selections for the user. You can reference to the OOTB system catagory/subcatagory selection.

DVD can cause serious performance issues, only use it when necessary. 

Hope it helps,

Ling-Yan

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